Privacy Policy for Grill in Queue

Effective Date: May 3, 2026

At Grill in Queue, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our mobile app, or engage with our services (collectively, the “Services”).

By using our Services, you consent to the practices described in this policy. If you do not agree, please do not use the Services.

1. Information We Collect

Personal Information you provide:

Name, email address, phone number, and account credentials when you create an account or sign up.
Shipping/billing address and payment information (processed securely through third-party providers) when you place an order.
Any other information you voluntarily submit, such as order notes or support requests.

Automatically Collected Information:

Usage Data: Pages visited, products viewed, time spent on the site, clicks, and other interaction data.
Device & Technical Data: IP address, browser type, operating system, device identifiers, and access times.
Location Data: Approximate location if you enable location services (e.g., for store pickup or delivery estimates). You can disable this in your device settings.

Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience, remember preferences, analyze traffic, and serve relevant content. You can manage cookie preferences through your browser settings. We also allow limited third-party analytics and advertising cookies.

2. How We Use Your Information

We use the collected information to:

Create and manage your account.
Process orders, payments, and deliveries.
Provide customer support and respond to your inquiries.
Personalize your experience (e.g., saved favorites, order history).
Improve our Services through analytics and user feedback.
Send important service-related communications (transactional emails) and, with your consent, promotional offers and newsletters.
Detect and prevent fraud, abuse, and security issues.
Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information.

We may share data in these limited situations:

Service Providers: With trusted third parties who assist us (e.g., payment processors like Stripe or Square, hosting providers, email services, delivery partners). These partners are contractually obligated to protect your data.
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With Your Consent: In other cases where you have explicitly agreed.

4. Your Rights and Choices

Access & Update: You can review and update your account information anytime in your account settings.
Marketing Opt-Out: Click the “unsubscribe” link in promotional emails or contact us directly.
Cookies: Adjust your browser settings to block or delete cookies (note: this may affect site functionality).
Data Deletion: You may request deletion of your personal information by emailing us. We may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention, accounting).
Do Not Sell: We do not sell personal information, so no opt-out is needed for sales.

California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have additional rights to know, delete, and opt out of the sale/sharing of your personal information. Contact us to exercise these rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure. We cannot guarantee absolute security, and you use our Services at your own risk.

6. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will delete it.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.

8. International Users

Our Services are primarily for users in the United States. If you access from outside the U.S., your data may be transferred to and processed in the United States.

9. Changes to This Privacy Policy

We may update this policy occasionally. The “Effective Date” at the top will be revised accordingly. We will notify you of material changes by posting the new policy and, where appropriate, via email or in-app notice. Continued use of the Services after changes constitutes your acceptance.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: service@grillinqueue.com

We aim to respond to all requests within 30 days.

Thank you for trusting Grill in Queue with your information. We’re a small business and truly value your privacy.